Frequently Asked Questions

Everything you need to know about our clean, botanical beauty.

Are Ere Perez products 100% natural?

We pride ourselves on using high-quality botanical ingredients. While we strive for 100% natural formulas, we focus on being 'clean,' which means we exclude toxins, synthetic fragrances, and parabens in favor of safe, plant-based alternatives.

Is your makeup range vegan and cruelty-free?

Yes, we are proudly certified cruelty-free by PETA and the majority of our range is vegan. We do not test on animals and we select ingredients that respect the planet and its inhabitants.

How long does shipping take?

Standard shipping typically takes 3-7 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.

What is your return policy?

We want you to love your glow. If you are not satisfied with your purchase, you can return unopened and unused products within 30 days of delivery for a full refund or exchange.

Do you offer international shipping?

Yes, we ship our botanical beauty products worldwide. Shipping rates and delivery times vary by country and will be calculated at checkout.

Can I use your products if I have sensitive skin?

Our formulas are designed with sensitive skin in mind, utilizing soothing ingredients like oat milk, quinoa, and rice starch. However, we always recommend a patch test before full application.